Questions answered
Everything you need to know about trustwork.au's services, process, and guarantees.
FAQs
The questions that matter most, answered clearly and without the rubbish.
We aim for same-day responses to all enquiries. Emergency jobs like roof leaks get priority scheduling. Standard maintenance typically books within 3-5 business days depending on your location and our current workload.
Yes. We carry comprehensive public liability insurance and workers' compensation. All licensed partners meet their own statutory requirements. You get peace of mind knowing every job is properly covered.
We operate across Melbourne CBD and surrounding suburbs including Hawthorn, Camberwell, Kew, Richmond, Bayside, Inner East, Inner West, and South East. Contact us to confirm your specific location.
We stand behind every job. Workmanship is guaranteed, and we'll return to fix any issues at no extra cost within a reasonable timeframe. Licensed partner work carries their own statutory guarantees as well.
Absolutely. Burst pipes, roof leaks, and security breaches don't wait for business hours. Call or SMS us directly for urgent jobs and we'll get someone out as soon as possible.
Still have questions?
Get in touch with us directly for anything else.
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